RETURNS POLICY

As part of our Customer Service commitment, Jacican advises customers to choose items carefully as Jacican does not accept refunds or exchanges to any extent permitted by law. All items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an INCORRECT item, DO NOT OPEN IT. We will not accept any returns or provide refunds on items that have been opened, tampered with or not in their original condition.

In order for a refund or exchange to take place, contact must be made by you within three (3) days of receiving the order.

You are welcome to a refund or exchange:

• where the incorrect item(s) are delivered (provided the item(s) have not been opened or tampered with and are in their original and resalable condition); or

• where an item is faulty; or

• to any extent permitted by law.

No refund will be given, exchange offered or correspondence entered into for:

• change of mind;

• products that have been opened, tampered with or not in their original and resalable condition;

• incorrect orders made by the recipient.

Gift Certificates or Vouchers are not redeemable for cash.

Defective items
Defective items must be returned within three (3) days of the purchase date, at the customer’s expense, to be eligible for replacement. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered in the form of a voucher for future online purchases. We will not be responsible for items lost in the post.

Incorrect or Damaged Items
For incorrect or damaged items, contact Jacican via this website within two (2) working daysof receipt of goods. We will then contact you. Where possible, have some photos ready. Prior approval in the form of a Return Authority (RA)must be obtained from Jacican before returning goods. A Return Authority Number will be given to you upon approval. If goods arrive without an authorisation number, it is a breach of the conditions of using the service and your request will be rejected. Please do not throw out damaged items until authorization to do so has been given.

Goods will be accepted for credit in the form of a gift voucher for further purchases or replacement at the sole discretion of Jacican. Please choose wisely. Under privacy laws we do not and cannot hold your credit card details on file.

Returning Goods
1. Obtain a Return Authority (RA) number by using the contact form on the website.
2. Goods must be returned in their original packaging and display ready state at the customer’s expense.
3. A 25% restocking fee is taken from the cost of the goods excluding shipping fees. For example, if the cost of the goods was $100 a $25 restocking fee will be removed from the credit. This will give you a credit total of $75. No credit is given on shipping or other bank fees.
4. Goods will be accepted for credit in the form of a gift voucher for further purchases or replacement at the sole discretion of Jacican.